Frequently Asked Questions
Local Delivery Method
• Standard Delivery ($6.00): 1-3 Working Days
• Next Day Delivery ($8.00): Next Working Day, between 9am-10pm
*We currently only ship within Singapore
*Delivery operations run from Monday to Saturday (excl. PH and Sundays)
We offer two subscription plans: Flexible Plan and Committment Plan.
Simply create an account, choose how often you'd like the delivery and get OATSIDE sent straight to your doorstep! You may modify, cancel or pause your subscription anytime in your account. You will only be charged upon each delivery. Plus, you get free shipping!
For all those of you who just can't get enough and are too busy to keep ordering oat m*lk every month. Simply create an account, choose the plan and delivery date. You may modify your monthly delivery date anytime in your account. You will be charged a fixed amount every 12 months. Plus, you get free shipping!
Returns and exchanges are only applicable for damaged products and incorrect orders. For merchandise, return/exchange requests have to be made within 7 days from the day the order is received. For the oat m*lk, return/exchange requests will be reviewed and accepted on a case by case basis.
If you would like to request a return or exchange, please email firstname.lastname@example.org with your:
• Order Number
• Photo of the damaged product/incorrect order (if applicable)